Shipping policy

Roselle Cosmetics Shipping Policy

At Roselle Cosmetics, we are committed to delivering your skincare products quickly and efficiently. Our goal is to ensure you receive your order in a timely manner, with full transparency at every step of the process.

Order Processing
All orders are processed within 1-3 business days. During peak seasons or special promotions, processing times may be slightly longer. Once your order has been shipped, you'll receive a confirmation email with tracking details so you can monitor your delivery.

Shipping Options
We offer various shipping options to suit your needs. Standard shipping typically takes 5-7 business days, with faster expedited options available. Please note that delivery times may vary depending on your location and external factors like weather or carrier delays.

Shipping Costs
Shipping costs are calculated at checkout based on your selected method and the total weight of your order. For larger orders, we offer free shipping as a thank you for your business.

International Shipping
We also offer international shipping, but please be aware that customs duties and taxes may apply upon arrival in your country. These additional charges are the responsibility of the customer and are not included in the checkout total.

Lost or Damaged Orders
If your order is lost or damaged during shipping, please contact our customer service team as soon as possible. We'll work quickly to resolve the issue and ensure your satisfaction. We recommend inspecting all packages upon arrival and reporting any discrepancies immediately.

If you have any questions about our shipping process or need assistance tracking your order, our customer service team is here to help. At Roselle Cosmetics, we strive to provide you with a seamless shopping experience from order to delivery.